About Refunds
Initiate Refunds using Razorpay Curlec Dashboard and APIs.
There could be situations when customers request a refund of the payments made for the products or services purchased or availed on your website or app.
Customer Looking for Refund
If you are a customer looking for a refund, know about
.Following are the various types of refunds that you can use to refund payments to your customers:
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Amount is refunded within 5-7 working days. -
Issue refunds in bulk using an XLSX or CSV file. Once you upload a file, it is picked up for processing after 70 minutes. You can cancel a batch upload in the 70 minutes before it is picked up for processing.
You can perform the following actions on refunds from the Dashboard:
Following are the various states of a refund:
Watch Out!
Usually, Razorpay moves a refund to the processed state before receiving the ARN/RRN number from the Gateway. You can ensure that a refund moves to the processed state only after receiving confirmation from the Gateway by activating this feature on your account by raising a
For the prevention of chargebacks, Razorpay Curlec only does source refunds. It means that money is refunded to the payment method that the cus „B{˝tomer used to make the payment. For example, if a credit card was used to make the payment, the refund is pushed to the same credit card.
Detailed insights can be gained using reports and real-time data on the Dashboard. These reports can then be used for accounting and reconciliation purposes. Know more about
.Understand
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